1. Introduction
Apex Home Surveys Ltd (“we”, “us”, “our”) is committed to protecting and respecting the privacy of individuals whose personal data we collect and process. This policy outlines how we handle personal data in compliance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and any other applicable UK data protection laws.

2. Scope
This policy applies to all personal data collected, processed, and stored by Apex Home Surveys Ltd in the course of providing our surveying services. It covers data collected from clients, potential clients, business contacts, and other individuals who engage with us.

3. Data We Collect
We may collect and process the following types of personal data:
— Name, address, and contact details (email, phone number, etc.)
— Property details related to our surveying services
— Payment and invoicing information
— Correspondence and communications with us
— Any other information provided to us that is necessary for the performance of our services.

4. How We Use Personal Data
We collect and process personal data for the following purposes:
— To provide property surveying services and fulfil contractual obligations
— To communicate with clients regarding surveys, reports, and other related matters
— To comply with legal and regulatory obligations
— To manage invoicing and payments
— To improve our services and conduct internal business operations.

5. Legal Basis for Processing
We process personal data under the following legal bases:
— Contractual necessity – Where processing is required to fulfil our contract with the client
— Legal obligations – Where we must comply with legal or regulatory requirements
— Legitimate interests – Where processing is necessary for our legitimate business purposes, provided it does not override an individual’s rights
— Consent – Where explicit consent is required, we will obtain and record it before processing data.

6. Data Sharing
We do not sell personal data. However, we may share personal data with:
— Service providers and subcontractors assisting in our operations (e.g., IT support, payment processors)
— Legal or regulatory bodies where required by law
— Professional advisors (e.g., accountants, solicitors) where necessary for business operations.

7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, or contractual obligations. We regularly review retention periods and securely delete data that is no longer required.

8. Data Security
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. These include:
— Secure digital storage systems with access controls
— Encryption and secure data transfer methods
— Regular security audits and staff training on data protection.

9. Your Rights
Under GDPR, individuals have the following rights regarding their personal data:
— Right to access – Request a copy of the personal data we hold
— Right to rectification – Request corrections to inaccurate or incomplete data
— Right to erasure – Request deletion of personal data where applicable
— Right to restrict processing – Request that we limit the processing of data under certain circumstances
— Right to data portability – Request to receive personal data in a structured format
— Right to object – Object to processing based on legitimate interests
— Right to withdraw consent – Where processing is based on consent, individuals may withdraw it at any time
Requests to exercise these rights should be directed to us via the contact details below.

10. Contact Information
For any queries regarding this policy or to exercise your data rights, please contact us at:
Apex Home Surveys Ltd, 5 Broomfield Drive, BILLINGSHURST, West Sussex RH14 9TL, or
Email: [email protected]

11. Complaints
If you have concerns about how we handle personal data, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Website: https://ico.org.uk
Phone: 0303 123 1113

12. Policy Updates
We may update this policy periodically to reflect changes in legal requirements or our data practices. The latest version will always be available upon request.